Thank you for shopping with JumtolTech! We strive to provide quality products and ensure customer satisfaction. Please review our Return and Refund Policy carefully.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product received is defective, damaged, or incorrect.
- The request for a return is made within 7 days of receiving the product.
Note: Products that are used, altered, or show signs of wear and tear are not eligible for return.
2. Return Process
- Initiate a Request:
- Email us at [email protected] with your order details, a description of the issue, and images of the defective or damaged product.
- Approval:
- Once your return request is reviewed, we will notify you of the approval or rejection within 2 business days.
- Pickup or Return Shipping:
- If approved, we will arrange for a pickup of the product or provide instructions for return shipping.
- Ensure the product is securely packed and includes all original accessories and packaging.
3. Refund Policy
- Refunds are processed only for returned products that meet our eligibility criteria.
- Mode of Refund: As we offer only Cash on Delivery (COD), refunds will be provided in the form of store credit or cash reimbursement upon return verification.
- Refunds are processed within 5-7 business days after the returned product is inspected and approved.
4. Non-Refundable Items
The following are not eligible for return or refund:
- Products without original packaging or accessories.
- Items damaged due to misuse or mishandling by the customer.
- Products purchased as part of clearance sales or promotions (unless defective).
5. Contact Information
If you have any questions or concerns about returns or refunds, please contact us at:
Email: [email protected]